Shipping policy
SHIPPING POLICY
Please note processing times are different from shipping times.
All MagTool US & Chihiros orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Note in order to serve our customers in the most timely manner some items out of stock in our US, CA, UK, EU, & ES warehouses may ship from our headquarters in Shenzhen, China (est. Delivery 7-10 days) such as the Chihiros WRGB II, VIVID II, A II, & C I fixtures.
DOMESTIC SHIPPING RATES AND ESTIMATES
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout for standard & expedited shipping.
SOME EXCLUSIONS MAY APPLY SUCH AS A CHANGE IN SHIPPING RATES IF YOUR ADDRESS HAPPENS TO BE IN A REMOTE AREA. WE WILL ADDRESS THESE ISSUES ON A CASE BY CASE BASIS TO HELP REMEDY THE ISSUE WITH THE BUYER.
Free standard shipping on all orders. Expedited shipping $20.00 USD.
INTERNATIONAL SHIPPING
We offer international shipping to the following countries for no fees on standard shipping:
Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Egypt, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man, Italy, Japan, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Slovakia, Slovenia, South Korea, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Thailand, Turkey, Ukraine, United States (60 of 62 states), Hong Kong SAR, Qatar, Russia, Singapore, Sri Lanka, Åland Islands, Bouvet Island, Montenegro, Serbia, Australia, Malaysia, Maldives, Philippines, United Kingdom
Shipping charges for your order will be calculated and displayed at checkout.
International shipping expected delivery times
| Shipping Option | Estimated Delivery Time |
| Standard | 13-18 Business Days |
| Expedited | 07-12 Business Days |
For the following countries we charge a fee for shipping:
Argentina, Brazil, Chile, Colombia, Ecuador, Fiji, Haiti, Mexico, Peru, Saudi Arabia, United States (2 of 62 states), U.S. Outlying Islands, Vietnam
International shipping expected delivery times
| Shipping Option | Estimated Delivery Time |
| Standard | 20-30 Business Days |
| Expedited | 10-15 Business Days |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Fzone Studios is not responsible for these charges if they are applied and are your responsibility as the customer.
SOME EXCLUSIONS MAY APPLY SUCH AS A CHANGE IN SHIPPING RATES IF YOUR ADDRESS HAPPENS TO BE IN A REMOTE AREA. WE WILL ADDRESS THESE ISSUES ON A CASE BY CASE BASIS TO HELP REMEDY THE ISSUE WITH THE BUYER.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@mymagtool.com with your name and order number, and we will look into it for you & get the issue resolved.
REFUNDS, RETURNS, AND EXCHANGES
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@mymagtool.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at support@mymagtool.com